Privacy Policy
At SM Scrap Metal, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
1. Collection of Personal Information
We collect personal information necessary to provide our scrap metal services effectively. This may include:
- Full name
- Contact information (phone number, email address, residential or business address)
- Identification documents (as required by law)
- Payment details
- Vehicle or equipment information (if applicable)
We collect this information directly from you when you:
- Contact us via phone, website, or email
- Visit our site
- Use our services
- Complete online forms or request a quote
2. Use of Personal Information
We use your personal information for the following purposes:
- To provide scrap metal collection, buying, or related services
- To respond to your enquiries or requests
- For identification and verification
- For billing and payment processing
- To comply with legal obligations (e.g., government reporting, scrap metal laws)
- To improve our services and customer experience
3. Disclosure of Personal Information
We may disclose your personal information:
- To third-party service providers (e.g., payment processors, IT support)
- To regulatory authorities or law enforcement as required by law
- With your consent, or when reasonably necessary to carry out our services
We will never sell, rent, or trade your personal information.
4. Data Security
We take reasonable steps to ensure your personal information is protected from:
- Misuse, loss, or unauthorised access
- Modification or disclosure
This includes both physical security (e.g., locked offices) and digital safeguards (e.g., secure servers, firewalls, encryption).
5. Access and Correction
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or out-of-date.
To request access or correction, please contact us at:
📧 Email: [info@smscrapmetals.com.au]
6. Cookies and Website Tracking
Our website may use cookies to enhance your browsing experience. Cookies help us understand how visitors use our site and allow us to improve functionality.
You can choose to disable cookies in your browser settings, though this may impact site usability.
7. Third-Party Links
Our website may contain links to third-party websites. Please note we are not responsible for the privacy practices of other sites. We encourage you to read their privacy policies before providing personal information.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
9. Contact Us
If you have any questions, concerns, or complaints regarding your privacy or this policy, please contact us.